Pay Monthly Website Terms & Conditions

These Terms and Conditions govern the provision of Pay Monthly Website Services by Origami Knights Ltd trading as Promoworx, a company registered in England and Wales (Company No. 12176527), with its registered office at 90-92 George Lane, South Woodford, London, E18 1JJ. All services are delivered by Promoworx or its authorised employees, agents, and subcontractors.
References to “Promoworx”, “we”, “our” or “us” in this Agreement mean Origami Knights Ltd. References to “Client”, “you” or “your” mean the individual, business or organisation entering into this Agreement with Promoworx.

If you have questions about these terms, please contact us at [email protected].

1. Definitions
   1. “Agreement” refers to these Terms and Conditions and any additional signed documentation.
   2. “Services” means the pay monthly website services provided, including hosting, support, design, and any associated features.
   3. “Website” refers to the site created, hosted, and licensed by Promoworx.
   4. “CMS” means Content Management System (e.g. WordPress, Shopify).
   5. “Editor Access” means the restricted level of access provided to the Client for updating content.
   6. “Setup Fee” means the one-time charge paid by the Client to begin the website build.
   7. “Minimum Term” refers to the 24-month contractual commitment.
   8. “Third-Party Services” includes any software, plugin, platform, or provider integrated into or associated with the Website.
2. Acceptance
   1. By subscribing to the Pay Monthly Website Plan, the Client agrees to be bound by these Terms and Conditions.
   2. This Agreement overrides any prior written or oral agreements.
3. Scope of Services
   1. Promoworx provides website design, development, hosting, and support under a monthly payment model.
   2. The Website is licensed to the Client for the duration of the subscription and is not transferable or resellable.
   3. All services are delivered using Promoworx-approved platforms and technologies.
   4. Custom features may incur additional charges and must use approved third-party plugins.
4. Term and Payment
   1. The Minimum Term is at least 24 months, or any longer period if expressly agreed in writing between the Client and Promoworx (for example, where a discounted rate is offered in return for a longer commitment).
   2. Following the Minimum Term, the Agreement continues monthly until cancelled with 30 days’ written notice.
   3. Payments are collected via Direct Debit on the 1st of each calendar month.
   4. A valid debit or credit card may be required as a backup payment method.
   5. All payments are non-refundable.
5. Setup and Development
   1. A Setup Fee is required to begin any work.
   2. The Client must provide content (text, images, etc.) within four (4) weeks of project start.
   3. If content is delayed, Promoworx may use placeholder or AI-generated content to complete the build.
   4. The billing cycle does not pause for Client-related delays.
6. Ownership and Licensing
   1. The Client does not own the Website design, structure, or underlying code.
   2. Promoworx retains full intellectual property rights in all websites built.
   3. The Client owns the content they provide or collect through the Website.
   4. The Website cannot be copied, migrated, or hosted elsewhere.
   5. The Website licence ends when the Agreement is cancelled.
   6. The Client must not attempt to reverse-engineer, duplicate, or reproduce the Website design or functionality.
7. Website Access and Plugin Policy
   1. The Client is granted Editor Access only.
   2. Administrator-level access is not provided.
   3. The Client may not install or modify plugins, settings, or the CMS.
   4. Requested features (e.g., booking, forms) may be added with approved plugins and may incur setup charges.
   5. Promoworx is not responsible for plugin-related vulnerabilities or conflicts, even if plugins are approved or licensed.
8. Hosting and Fair Use
   1. Hosting includes up to 10GB of data storage per site.
   2. Websites must not be used as file repositories or cloud backup systems.
   3. All files hosted must be publicly accessible through the Website.
   4. Promoworx may audit storage and apply extra fees or suspend sites in cases of misuse.
   5. Promoworx reserves the right to suspend or terminate the Website without notice if it is found to be hosting malware, phishing content, spam, or otherwise impacting server performance or reputation.
9. Prohibited Content and Use
   1. Clients may not use the Website to publish or link to:
      1. Illegal or infringing content
      2. Pornographic or adult material
      3. Hate speech or discriminatory content
      4. Fraudulent, misleading, or deceptive business activities
   2. Breach of this clause may result in immediate termination of the Website without refund.
10. Client Content and Responsibility
    1. Clients are solely responsible for the accuracy, legality, and ownership of all content uploaded to the Website.
    2. Promoworx does not verify, monitor, or edit Client content.
    3. The Client agrees to indemnify and hold Promoworx harmless against any claims, disputes, or legal actions resulting from their Website content.
    4. Upon legal request or takedown notice, Promoworx reserves the right to remove content or suspend the Website until resolved.
11. Backups and Security
    1. Promoworx hosts websites using third-party cloud infrastructure providers (e.g. Cloudways), which rely on global data centres owned and operated by companies such as DigitalOcean, Vultr, AWS, or others. Promoworx does not own or manage any physical server hardware.
    2. Promoworx maintains automated rolling backups of websites for a period of up to five (5) days. While we will make reasonable efforts to restore a previous version if requested, we cannot guarantee that any backup will be complete, uncorrupted, or free from viruses, malware, or compromised code.
       Restoration requests may incur an administrative fee. Promoworx will assist where possible, but backup integrity and availability remain subject to limitations beyond our control.
    3. Promoworx takes reasonable steps to keep server environments and core systems updated. However, we do not guarantee immunity from downtime, cyberattacks, malware, or data breaches.
    4. Promoworx shall not be held liable for any direct or indirect loss, disruption, or damage arising from:
       1. Hosting provider outages or service degradation
       2. Scheduled or emergency server maintenance
       3. Denial of Service (DoS or DDoS) attacks
       4. Hacking, malware injection, or brute force attempts
       5. Failures or vulnerabilities in third-party plugins, themes, or platforms
       6. Events beyond Promoworx’s reasonable control
    5. The Client acknowledges that internet-based services inherently carry risk. The Client is responsible for using strong passwords, enabling two-factor authentication (where applicable), and ensuring security on their own devices and networks.
    6. Promoworx will provide reasonable support in liaising with the hosting provider for issue resolution, but is not responsible for the resolution of issues at server or infrastructure level.
12. Data Protection (Enhanced)
    1. The Client is the Data Controller. Promoworx is a Data Processor.
    2. Promoworx will act only on the documented instructions of the Client.
    3. The Client is responsible for configuring and using the Website in a way that complies with the UK GDPR, the Data Protection Act 2018, and any other applicable data laws.
    4. A separate Data Processing Agreement (DPA) may be required depending on the use of data.
    5. Promoworx does not act as a Data Protection Officer and provides no legal advice on compliance.
13. Email Services
    1. Email services may be provided through third-party platforms such as Rackspace.
    2. Promoworx is not responsible for:
       1. Email delivery issues or outages
       2. Spam, phishing, or malware received through email
       3. Lost, deleted, or misconfigured email accounts
    3. Clients are responsible for:
       1. Backing up their own email communications
       2. Enabling secure passwords and 2FA
       3. Ensuring proper configuration on their own devices
    4. Promoworx does not configure or support email on third-party devices or applications (e.g. Outlook, phones).
14. Late Payments and Suspension
    1. A £15 administration fee is applied to each failed or missed payment.
    2. If payments are missed repeatedly, the Website may be suspended.
    3. Services will only resume after all overdue balances are cleared.
    4. Promoworx may refer debts to a collections agency and charge interest in accordance with the Late Payment of Commercial Debts Act.
15. Domain Name Management
    1. One domain (up to £15/year) may be included with the monthly plan.
    2. If the Client cancels, they may retain the domain by paying the renewal fee.
    3. Failure to pay will result in the domain reverting to Promoworx or expiring.
16. Plugin and Feature Lifespan
    1. Clients may choose to add bolt-on plugins or licensed features during their plan. Each bolt-on plugin is subject to a minimum commitment of 12 months from the date of activation and cannot be cancelled within that period.
    2. This minimum term does not apply to WooCommerce, which is considered a core platform feature and must be retained for the full 24-month minimum website term.
    3. After the initial 12-month period, bolt-on plugins will continue on a rolling monthly basis and will be chargeable until the Client provides 30 days’ written notice to cancel.
    4. The Client is responsible for ensuring that any plugin or licence associated with their bolt-on feature remains valid, secure, and compliant for the duration of use.
17. SEO and Performance Disclaimer
    1. Promoworx applies SEO best practices to all sites by default.
    2. No guarantee is made regarding keyword rankings, search visibility, or lead generation.
    3. Promoworx is not responsible for SEO performance issues caused by client edits, plugin changes, or third-party activity.
18. Liability and Warranties
    1. Promoworx provides all services “as is” without any guarantee of uninterrupted service or results.
    2. Promoworx shall not be liable for:
       1. Financial loss or missed business opportunities
       2. Third-party outages or software conflicts
       3. Website downtime beyond our control
    3. Maximum liability is limited to the amount paid in the six (6) months prior to any claim.
19. Force Majeure
    1. Promoworx shall not be liable for any failure or delay due to events outside its control, including server failure, DDoS attacks, third-party interruptions, strikes, natural disasters, or emergencies.
20. Amendments
    1. Promoworx reserves the right to amend these Terms with 30 days’ notice.
    2. Continued use of the Services constitutes acceptance of any revised terms.
21. Business Loss and Data Protection
    1. The Website and mailbox services are not intended as data backup or business continuity solutions.
    2. Promoworx is not liable for missed leads, revenue loss, or data recovery.
    3. Clients must back up any business-critical data separately.
22. Governing Law
    1. This Agreement is governed by the laws of England and Wales.
    2. Any disputes will be subject to the exclusive jurisdiction of the English courts.
23. Third-Party Marketing and Integrations
    1. Promoworx may assist with third-party integrations (e.g., Google Ads, CRMs, social platforms).
    2. Promoworx is not responsible for:
       1. Budget misuse or platform bans
       2. Reporting discrepancies or errors
       3. Compliance with third-party policies
    3. The Client is solely responsible for managing access, billing, and terms on any external platform.
24. Use of Licensed Stock Assets
    1. Promoworx may source and include licensed stock images, graphics, videos, fonts, or other media assets from third-party stock providers and libraries as part of your website design.
    2. You acknowledge that you do not own these assets. Ownership remains with Promoworx or the original rights holders. Your use of them is limited to the website we provide to you under this Agreement.
    3. These assets are licensed for use within the completed website only. You may not extract, reuse, redistribute, resell, or use these licensed assets separately from the website or in any other projects, marketing materials, or media.
    4. Your use of these assets may also be subject to the licence terms and conditions of the original third-party providers, which you agree to abide by as part of this Agreement.
    5. Breach of this clause is grounds for immediate suspension or termination of your website service without notice or refund. Promoworx reserves the right to take legal action to enforce its rights or the rights of third-party licensors.